Terms of service
Introduction
1. Welcome to BlairTLV. This website is an online store for jewelry and related products (the "Website" or the "Service"). Use of the Website is subject to these Terms of Use (the "Terms"), the Privacy Policy and any applicable law. By using the Website you (the "User" or the "Customer") agree to these Terms. Wherever these Terms refer to the "Website", they also refer to the Instagram account @blair.tlv.
2. The Website may be used for lawful purposes only, by users aged 18 or over who are legally competent to enter into binding transactions, or by duly incorporated entities.
3. In these Terms the singular includes the plural and vice versa, and any gender includes all genders, as the context requires.
4. These Terms set out the relationship between the operator of the Website, Shilo Amar, Exempt Dealer (Osek Patur) No. 209847326, business address: 48 Bialik Street, Ramat Gan, Israel (the "Operator"), and any person or entity visiting or using the Website. Before taking any action on the Website, please read these Terms carefully, together with the Privacy Policy and the Returns, Exchanges and Cancellations Policy. If you do not agree to these Terms, please do not use the Website. The Operator may stop your use of the Website if you breach any of these Terms.
5. These Terms apply to any viewing or use of the Website, including its information, content and services, whether by computer, mobile phone or any other device.
6. These Terms, the Privacy Policy and the Returns, Exchanges and Cancellations Policy published on the Website together form the agreement between the parties. The Operator may update these Terms from time to time. The version that applies to an order is the version published on the Website when the order was placed.
7. The Operator may change or discontinue the Website, in whole or in part, and may modify its features, at its discretion. This does not affect orders already placed.
8. The Website is available at all hours and on all days, and products can be purchased at any time. The Website may occasionally be unavailable because of technical faults or maintenance.
9. For any question, clarification or problem regarding the Service, you can contact the Operator through the chat on the Website, by email at support@BlairTLV.com, or by direct message to the Instagram account @blair.tlv. Response hours are Sunday to Thursday, 09:00 to 19:00 (Israel time).
Definitions
1. "Content": the Website, product information, the pages it contains, the classification, arrangement and presentation of information, and any other illustration included in it, in newsletters and in text messages.
2. "Service": the Website, the products offered on it, the information provided through it and related support services, if and to the extent provided.
3. "You", "User" and "Users": any person or entity using the Website or purchasing through it.
4. "Products": all products shown on the Website.
5. "Your Data": any information you provide, or that the Operator collects during your use of the Website, in accordance with the Privacy Policy.
Purchasing, payment and delivery
1. The Operator makes every effort to ensure that product details, descriptions and photos reflect the actual product. Slight differences in color and apparent size may occur depending on your device's display settings.
2. The prices shown on the Website are the prices that apply to purchases made through the Website. They are not necessarily identical to prices shown on the Operator's social media pages.
3. As a rule, promotions and discount codes cannot be combined unless the terms of the promotion state otherwise. The discounts that apply to an order are calculated and shown at checkout before payment. Promotions and discount codes do not apply to the purchase of gift cards. The Operator may limit the quantity of products that can be ordered in a single order.
4. When placing an order, the Customer will be asked to provide personal details, payment details and a delivery address as requested in the order form. Providing the required details is a condition for placing an order. The Operator and anyone acting on its behalf will use the User's details only in accordance with the Privacy Policy.
5. The User must provide accurate details. The Operator is not responsible if a delivery does not arrive because incorrect or incomplete details were provided. If products are returned to the Operator because of incorrect or incomplete details, the User may be charged additional shipping fees to resend them.
6. The price that applies to an order is the price shown when the order was completed, as stated in the order confirmation sent to the Customer. The Operator may update product prices and shipping fees from time to time; such updates do not apply to orders already completed.
7. Shipping fees are shown on the Website and at checkout before payment. The final price includes both the price of the products and the shipping fee.
8. Payment is made using the payment methods available at checkout when the order is placed, subject to approval by the credit card company or payment provider.
9. The Customer agrees that the receipt for the purchase will be sent electronically.
10. Delivery time is up to 14 business days from order confirmation.
11. Delivery may be delayed for reasons beyond the Operator's control, such as force majeure, security conditions, extreme weather, customs or Israel Post delays, strikes or orders of a competent authority. This does not affect the Customer's rights under law.
Cancellation and returns
1. Cancellations and returns are subject to the Returns, Exchanges and Cancellations Policy published on the Website and to the Israeli Consumer Protection Law, 5741 1981. The main points are set out below.
2. Cancellation before shipping: an order that has not yet been shipped can be cancelled for a full refund, with no cancellation fee.
3. Cancellation after receiving the product: a transaction can be cancelled within 30 days from receipt of the product or of the document setting out the transaction details, whichever is later. No cancellation fee is charged. The refund is made to the payment method used for the order, within 14 days from receipt of the cancellation notice and the returned product.
4. A person with a disability, a senior citizen or a new immigrant, as defined by law, may cancel within 4 months from the date of the transaction, receipt of the product or receipt of the transaction details document, whichever is later, provided that the transaction included a conversation, including a conversation by electronic means.
5. The product must be returned in its original packaging, in good condition and with no signs of use. Return shipping is at the Customer's expense, unless the cancellation results from a defect, a mismatch between the product and the details provided, or failure to deliver on time. In those cases the Operator bears the shipping cost and refunds the full amount paid, including shipping fees.
6. Products made specially for the Customer, such as jewelry with a personal engraving or in a special size made to order, and products damaged through unreasonable use, cannot be returned, unless the product is defective.
7. We recommend checking the order soon after it arrives and reporting any defect or mismatch as soon as it is discovered.
8. A cancellation notice can be given in the personal account area of the Website, where the Customer sees their orders and can cancel them, or by email to support@BlairTLV.com, or by direct message to the Instagram account @blair.tlv. A notice given by email or Instagram must include full name, order number and ID number.
Warranty and liability
1. The Operator is responsible for manufacturing defects in accordance with the law, and in such a case will replace the item or refund the full price, at no cost to the Customer. The Operator is not responsible for natural wear of the jewelry or for damage caused by unreasonable use, such as impact, contact with chemicals or failure to follow the care instructions published on the Website.
2. An error that is obvious on its face in a product description or price, such as a typing error in a price, does not bind the Operator. In such a case the transaction will be cancelled and any amount paid will be refunded in full.
3. The Operator is not the manufacturer of the products offered on the Website. This does not limit the Operator's responsibility to the Customer under these Terms and any applicable law.
4. Stock changes, so an ordered product may be unavailable. In that case the Customer will be informed, will not be charged for the missing product, and any amount paid for it will be refunded in full.
5. The Operator makes every effort to keep the Website running properly and continuously, but does not guarantee that the Service will be uninterrupted or free of faults, including faults in communications or service providers.
6. The Operator may offer promotions, benefits and discounts on the Website, to all customers or to registered users only, and may stop or change them at any time. Such a change does not apply to orders already completed.
7. Links to external websites, if any, are provided for convenience only, and the Operator has no control over their content.
8. In any event, the Operator's liability will not exceed the amount paid for the product, unless the law provides otherwise.
Marketing communications
1. The Operator may offer Users to join its mailing list to receive updates about promotions, new products and benefits by email and text message ("Marketing Communications"), subject to the Israeli Communications Law (Telecommunications and Broadcasting), 5742 1982.
2. Marketing Communications are sent only to those who have given explicit consent, by ticking a dedicated box on the Website or at checkout. Every message includes a simple way to unsubscribe, and you can also ask to be removed at any time by email to support@BlairTLV.com.
Intellectual property
1. All intellectual property rights in the Website, including its content, design, photos, trademarks and the way information is presented, belong to the Operator or to the rights holders who licensed them to the Operator.
2. The Website's content may not be copied, reproduced, distributed, published or used commercially, in whole or in part, without the Operator's prior written consent.
3. The Operator respects the rights of third parties. Anyone who believes their rights have been infringed is welcome to contact the Operator by email at support@BlairTLV.com.
Privacy
1. The Operator respects Users' privacy. Information is collected and used in accordance with the Privacy Policy published on the Website, which forms an integral part of these Terms.
General and jurisdiction
1. If any provision of these Terms is found to be invalid, this does not affect the validity of the remaining provisions.
2. These Terms are governed by the laws of the State of Israel, and jurisdiction lies with the courts competent under law.
Last updated: October 28, 2026
